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Tuesday, April 5
 

7:30am

Breakfast for attendees
Tuesday April 5, 2016 7:30am - 9:00am
All Floors

12:00pm

Registration Desk Open
Tuesday April 5, 2016 12:00pm - 5:00pm
TBA

5:00pm

SAGE Video Red Carpet Party / Welcome to Designing for Digital
Grab your popcorn at the door and join us for a special sneak peek of the newest collections of SAGE Video and SAGE Research Methods Video. Representatives from SAGE Publishing will be on hand to share our research on how streaming video is being used in higher education. You’ll also have a chance to watch full-length entries from the new subject collections—Business & Management, Politics, Psychology, and Research Methods—at special viewing stations.  Apps, local beer, and wine will be served, plus you can strike a pose in our Hollywood-themed photo booth!

RSVP here.


Tuesday April 5, 2016 5:00pm - 6:30pm
Salon A/B
 
Wednesday, April 6
 

7:30am

Attendee Breakfast
Wednesday April 6, 2016 7:30am - 9:00am
All Floors

7:30am

9:00am

The Elements of User Experience
*Click here to view the FREE live stream!

Even the most sophisticated and robust products and services can fail if users can't -- or won't -- use them. Organizations often see the time and money invested in development go to waste because the final result doesn't accurately reflect the needs and expectations of the people who have to use the system. Avoiding this kind of disaster requires grounding your development process in an understanding of user behavior. In this talk, Jesse James Garrett looks at tools and techniques for analyzing, understanding, and solving user experience problems using his classic "Elements of User Experience" model, which has shaped the way designers and developers create products for more than 15 years.

Speakers
avatar for Jesse James Garrett

Jesse James Garrett

Jesse James Garrett is the Director of User Experience Strategy and a founding partner of Adaptive Path, the world's premier user experience consulting company. He is author of The Elements of User Experience (New Riders), and is recognized as a pioneer in the field of information... Read More →



Wednesday April 6, 2016 9:00am - 9:45am
Room 204

9:45am

Break
Wednesday April 6, 2016 9:45am - 10:00am
All Floors

10:00am

D03 - Ask Me! A Mobile Concierge Station as a Library Wayfinding Solution
Library buildings offer users an often overwhelming array of services and resources which aren’t always obvious or easy to find, leading to wayfinding frustrations and service fail points for our users. This presentation will cover basic wayfinding concepts, tools and methods for uncovering problems, and low cost, high impact solutions.

Speakers
avatar for Beth Filar-Williams

Beth Filar-Williams

Head of Library Experience and Access Department, Oregon State University Libraries & Press
Beth Filar Williams has held the role as Head of the Library Experience and Access Department at Oregon State University Libraries and Press since early 2015. Overseeing the public service desks and building, her focus is a holistic approach to understanding user’s experience in... Read More →


Wednesday April 6, 2016 10:00am - 10:45am
Salon E

10:00am

D01 - Lightweight User Testing That Makes a Heavyweight Impact
Duke Libraries staff use a budget-friendly, "on-the-fly" methodology to test not only web interfaces but also physical spaces and services on a monthly basis.  Presenters will describe projects that have benefitted from this methodology and highlight techniques for reporting and responding quickly to test findings and recommendations.

Speakers
avatar for Emily Daly

Emily Daly

Duke University Libraries


Wednesday April 6, 2016 10:00am - 10:45am
Room 204

10:00am

D02 - Understanding Understanding: Implementing Design-Focused Service Initiatives at Your Library
Interest in ‘design’ as it relates to library services is growing. Come learn how to get started with a service design or other design-focused project at your library. We will provide ideas, advice, and resources to help you get started on scoping, planning, and getting support for your project.

Speakers
AD

Annie Downey

Associate College Librarian & Director of Research Services, Reed College
avatar for Kris Johnson

Kris Johnson

Head, Learning and Research Services Department, MSU Library, Montana State University Bozeman
I am a manager of a large public services department for the MSU Bozeman Library. We cover everything from circulation and building management to reference and instruction. My goals for library services are to integrate the physical and digital into a consistent 'united front', presenting... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →
avatar for Scott Young

Scott Young

User Experience & Assessment Librarian, Montana State University
Hi. I'm Scott, a librarian and designer building a human-centered library at Montana State University.


Wednesday April 6, 2016 10:00am - 12:00pm
Salon D

10:45am

Break
Wednesday April 6, 2016 10:45am - 11:00am
All Floors

11:00am

D04 - Journey from Subjective to Objective: Capturing User Experience
It is the norm to conduct usability testing for library's websites. Often, these tests focus only on effectiveness or efficiency rather than measuring users’ experiential perspectives This presentation will introduce a variety of UX evaluation methods – different from usability – and cover UX research conducted in the fall 2015 semester.

Speakers
LC

Lisa Calvert

Indiana University Purdue University Indianapolis
YY

Yoo Young Lee

Indiana University Purdue University Indianapolis
ES

Eric Snajdr

Indiana University Purdue University Indianapolis


Wednesday April 6, 2016 11:00am - 12:00pm
Room 204

11:00am

D05 - Collaborative UX Testing: Cardigans Included
User experience librarians and departments are a fantasy for smaller libraries including most in the Private Academic Library Network of Indiana (PALNI). By leveraging existing relationships, utilizing changes in library systems and staffing, and picking up a few cardigans, PALNI studies library user experience with a collaborative usability testing model.

Speakers
avatar for Eric Bradley

Eric Bradley

Head of Research and Instruction, Goshen College
Eric Bradley is Head of Instruction and Reference at Goshen College and an Information Fluency Coordinator for PALNI. He has been at Goshen since 2013. He does not moonlight as a Mixed Martial Arts fighter or Los Angeles studio singer.
avatar for Ruth Szpunar

Ruth Szpunar

Instruction and Reference Librarian, DePauw University
Ruth Szpunar is an Instruction and Reference Librarian at DePauw University and an Information Fluency Coordinator for PALNI. She has been at DePauw since 2005. In her spare time she can be found munching on chocolate or raiding the aisles at the Container Store.
avatar for Megan West

Megan West

Communications and Marketing Director, Private Academic Library Network of Indiana
Coming from a background in new media and design, I love all things that are well designed and inspire delight. Currently, I am part of PALNI's awesome "Cardigan Team" which conducts usability testing on our discovery system as well as the lead on a wayfinding project using GoPro... Read More →


Wednesday April 6, 2016 11:00am - 12:00pm
Salon E

12:00pm

Lunch Break
Wednesday April 6, 2016 12:00pm - 1:15pm
TBA

1:00pm

DW02 - Workshop - Accessibility for ERLs: Optimizing Resources for All Abilities
Resources are designed for use by people of all abilities. This workshop will build your proficiency with accessibility for e-resources. Participants will learn strategies to incorporate accessibility measures into workflows, considerations for policy-making and vendor negotiations, and techniques for improving the accessibility of their own websites and online resources.

*THIS SESSION WILL BE VERY HANDS-ON. A LAPTOP IS STRONGLY ENCOURAGED FOR FULL PARTICIPATION

Speakers
avatar for Laura DeLancey

Laura DeLancey

Electronic and Continuing Resources Coordinator, Western Kentucky University


Wednesday April 6, 2016 1:00pm - 5:00pm
Salon A

1:15pm

D06 - What Do Users Want from Our Website? A User Study of the UC San Diego Library Website
We conducted a user study to determine what faculty and students want to have on a library home page to facilitate their research journey, and to what extent our current home page meets their needs. I will share our methodologies, workflow, research findings, and discuss tips to get stakeholder buy-ins.

Speakers
avatar for SuHui (Sue) Ho

SuHui (Sue) Ho

UC San Diego Library


Wednesday April 6, 2016 1:15pm - 2:00pm
Room 301

1:15pm

DW01 - Workshop - Introduction to Information Architecture
No matter what your job or mission in life: if you are working with other people you are dealing with information architecture. Information Architecture is the way that we arrange the parts of something to make it understandable. Whether it is determining the labels for your products and services or creating navigational systems to help users move through a complex ecosystem of marketing channels, everybody architects information.

The concepts one has to understand to practice information architecture thoughtfully are not hard to learn or based on expensive tools. In fact they are tools and concepts we at the Information Architecture Institute think everybody should know.  This half day workshop is meant to introduce the concepts of IA and give you confidence in practicing IA yourself. 

The workshop is divided into three main lessons that each have lecture and workshop components:


  1. Ontology: Know what you mean when you say what you say by using Continuums, Controlled Vocabularies and Content Modeling 

  2. Taxonomy: Structure is Rhetoric. Learn to use and understand Hierarchy/Heterarchy/Sequence Creation and how to understand facets 

  3. Choreography: Learn how to plan for the spaces between the places you make.


Speakers
avatar for Abby Covert

Abby Covert

Information Architect, Abby the IA
Abby Covert is an independent information architect. She specializes in delivering a collaborative information architecture process and teaching those that she works with along the way. She speaks and writes under the pseudonym Abby the IA, focusing on sharing information architecture... Read More →


Wednesday April 6, 2016 1:15pm - 4:45pm
Room 203

1:15pm

DW03 - Workshop - From User Testing to Prototypes: Making Observations Tangible
Participants will learn to use the results of user interviews and a card sort to prototype new displays and endcaps for a fictional grocery store.

Additionally, they will learn how rapid prototypes compliment lightweight user testing, and practice using prototypes to express a point of view regarding qualitative and quantitative data gathered from user observations.

Speakers
avatar for John Jung

John Jung

Programmer/Analyst, University of Chicago Library


Wednesday April 6, 2016 1:15pm - 4:45pm
Salon B

1:15pm

DW04 - Workshop - Making It Work For The User: A Crash Workshop Into Usability Testing for Library Websites
Are your students confused on how to use your library’s website? Do your patrons
feel lost when trying to find resources online? Then this workshop is for you! This session will give participants insights into the basics of web usability testing specifically for libraries. Attendees will learn:


  • why usability is important

  • the different types of testing

  • an overview of user-centered design

  • best practices in conducting a usability test

  • how user input can drive design decisions

  • Topics surrounding personas and mobile usability may be touched upon.


Speakers
avatar for Junior Tidal

Junior Tidal

Associate Professor, Web Services and Multimedia Librarian, New York City College of Technology, CUNY


Wednesday April 6, 2016 1:15pm - 4:45pm
Salon D

1:15pm

DW05 - Workshop - Service Design
This workshop will be taught twice, once on Wednesday and once on Thursday. 

Most digital products no longer exist as a contained product offering - i.e. a tool that accomplishes a finite set of predetermined tasks. Today’s digital products are connected.  They manifest across multiple touch-points (mobile, tablet, web, in-person, etc..) and their interactions evolve with the user over time.

Thanks to product offerings from companies like Google, Amazon and Apple; our expectations of business who create digital products have also changed.  We expect these experiences to be interconnected; where my calendar is aware of events that appear in my email, or my eReader automatically displays purchases made via my phone. Today’s digital products behave more like services - fluid experiences that manifest across multiple touch-points over time.

This demand for a seamless user experience is also changing the way business and product managers develop products. In order to develop meaningful, long-term relationships with their customers, they are forced to work across previously isolated teams and business units. Not only does this present a challenge for those who try, but most organizations quickly realize they lack the capability to even define their service offering, let alone the expertise to craft and maintain it. 

Business and product managers must rethink their approach toward developing products & services that support meaningful user experiences. They must reframe their disconnected touch-points into a single connected service offering.

This workshop outlines an advanced approach to defining, crafting, and refining a service offering that manifests across a series of diverse touch-points. In this workshop, we will:


  • examine two real world examples of complex services

  • focus on how to create visual artifacts that drive organizational alignment around the service ecosystem

  • apply systems thinking to real world problems


While this workshop is open to everyone, people with design or product management experience are encouraged.  

Participants will walk away with a basic understanding of customer journey mapping and service blue printing; two methodologies integral to the creation of a seamless service experience.

Speakers
avatar for Matt Franks

Matt Franks

Blackboard, Creative Director
Faculty, Austin Center for Design


Wednesday April 6, 2016 1:15pm - 4:45pm
Salon E

2:00pm

Break
Wednesday April 6, 2016 2:00pm - 2:10pm
All Floors

2:10pm

D07 - Your Librarian: Breaking Down the Barriers between Students and Subject Librarians with Emotional Design Techniques
There can be many barriers between undergraduates and subject librarians: a poor web presence, lack of awareness, and crucially, reluctance to seek help. To reduce this friction, USU libraries have explored a web design concept that is more emotionally-engaging and presents librarians as friendly, capable partners in the research process. 

Speakers
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University Libraries


Wednesday April 6, 2016 2:10pm - 2:55pm
Room 301

2:55pm

Break
Wednesday April 6, 2016 2:55pm - 3:05pm
All Floors

3:05pm

D08 - The User Experience: Online and IRL
This presentation will detail the user experience research undertaken by two large university libraries during a library website redesign process. The presenters will discuss the data collected, and the myriad ways this data has been implemented in decision making throughout the library.

Speakers
avatar for Dave Comeaux

Dave Comeaux

Systems and Discovery Librarian, Louisiana State University
Dave is responsible for the management of the LSU Libraries’ online library services platforms. Dave provides vision, leadership, and creative thinking to manage and improve discovery of and access to analog and digital content. He also leads the creation, development, and implementation... Read More →
avatar for Carrie Moran

Carrie Moran

User Engagement Librarian, University of Central Florida


Wednesday April 6, 2016 3:05pm - 3:50pm
Room 301

4:00pm

D09 - Evidenced-based Web Content Management with Google Analytics
Harness the power of Google Analytics to improve the quality and impact of your library’s web content. Armed with the right data and analysis, you can make your users’ visit to your library more successful, enjoyable, and useful.

Speakers
avatar for Lisa Gayhart

Lisa Gayhart

User Experience Librarian, University of Toronto Libraries
University of Toronto Libraries
avatar for Judith Logan

Judith Logan

User Services Librarian, University of Toronto Libraries


Wednesday April 6, 2016 4:00pm - 4:45pm
Room 301

5:00pm

Welcome Reception
Wednesday April 6, 2016 5:00pm - 6:00pm
Tejas
 
Thursday, April 7
 

7:30am

Breakfast
Thursday April 7, 2016 7:30am - 9:00am
All Floors

7:30am

Registration Desk Open
Thursday April 7, 2016 7:30am - 12:00pm
Room 102

9:00am

D10 - What's In The Library?: prototyping the future of digital collections
This case study explores how the Wellcome Library’s mass digitization efforts refocused the organization on the overall UX of search and discovery for a hybrid physical/digital library. Based on user research, followed by agile prototyping, the What's In The Library? project has led to rethinking design, metadata and content strategy.

Speakers

Thursday April 7, 2016 9:00am - 9:45am
Room 203

9:00am

DW06 - Workshop - Google Analytics
The Google Analytics workshop will introduce attendees to Google's widely-used website and mobile app performance tracking tool. We will discuss where Google Analytics fits into the larger business and product design ecosystem, how to make strategic use of it for a variety of positions (you don't have to be a designer/developer!), and learn all of its core functionality. The course will be taught by Miroslav Lysyuk, a Product Manager at Thinktiv who combines art (design) and science (data) to build products and strategies for both startups and mid-tier companies.

Speakers
avatar for Miroslav Lysyuk

Miroslav Lysyuk

Product Manager, Thinktiv


Thursday April 7, 2016 9:00am - 12:00pm
Room 102

9:00am

DW07 - Workshop - Content Strategy
How can content strategy benefit you? We’ll break down this popular topic to learn the core concepts, how to apply them to your existing processes, and improve your institution’s online experience and effectiveness. We’ll also spend time on the specific challenges that libraries face as information moves from the stacks to websites.


Speakers
avatar for Sarah Krznarich

Sarah Krznarich

Brand & Content Strategy Consultant


Thursday April 7, 2016 9:00am - 12:00pm
Room 103

9:00am

DW08 - Workshop - Design Research and the Magic of Synthesis: Making your findings mean something
Too often, design research findings are delivered but not leveraged. Usually, this is not because of bad findings, but because of the way they are synthesized and delivered. Often, research presentations focus too heavily on what was heard instead of on the insights’ true meaning and how to use the findings to drive positive change. 

In this hands-on workshop, participants will learn a process for synthesizing generative user research data into actionable insights. We call this formula the “what, so what, and now what” of user research synthesis. 

 Some of the topics and methods we will explore, include:


  • conducting generative research interviews

  • using empathy maps as a debriefing tool

  • affinity diagramming to surface patterns and themes

  • leveraging affinity maps to create personas and user journeys


Speakers
avatar for Alice Clark

Alice Clark

Director of Strategy, Theresa Neil Strategy + Design
Alice has been practicing design and user research since 1998. She has built UX practices and teams at various companies including, IBM, projekt202 and Yahoo! Her specialty is using generative contextual research to drive product innovation through deep user understanding. She is... Read More →


Thursday April 7, 2016 9:00am - 12:00pm
Room 104

9:00am

DW09 - Workshop - Service Design
This workshop will be taught twice, once on Wednesday and once on Thursday. 

Most digital products no longer exist as a contained product offering - i.e. a tool that accomplishes a finite set of predetermined tasks. Today’s digital products are connected.  They manifest across multiple touch-points (mobile, tablet, web, in-person, etc..) and their interactions evolve with the user over time.

Thanks to product offerings from companies like Google, Amazon and Apple; our expectations of business who create digital products have also changed.  We expect these experiences to be interconnected; where my calendar is aware of events that appear in my email, or my eReader automatically displays purchases made via my phone. Today’s digital products behave more like services - fluid experiences that manifest across multiple touch-points over time.

This demand for a seamless user experience is also changing the way business and product managers develop products. In order to develop meaningful, long-term relationships with their customers, they are forced to work across previously isolated teams and business units. Not only does this present a challenge for those who try, but most organizations quickly realize they lack the capability to even define their service offering, let alone the expertise to craft and maintain it. 

Business and product managers must rethink their approach toward developing products & services that support meaningful user experiences. They must reframe their disconnected touch-points into a single connected service offering.

This workshop outlines an advanced approach to defining, crafting, and refining a service offering that manifests across a series of diverse touch-points. In this workshop, we will:


  • examine two real world examples of complex services

  • focus on how to create visual artifacts that drive organizational alignment around the service ecosystem

  • apply systems thinking to real world problems


While this workshop is open to everyone, people with design or product management experience are encouraged.  

Participants will walk away with a basic understanding of customer journey mapping and service blue printing; two methodologies integral to the creation of a seamless service experience. 

This is part of the Designing for Digital Conference.  Learn more at www.designingfordigital.com.

Speakers
avatar for Matt Franks

Matt Franks

Blackboard, Creative Director
Faculty, Austin Center for Design


Thursday April 7, 2016 9:00am - 12:00pm
Room 301

9:45am

Break
Thursday April 7, 2016 9:45am - 10:00am
TBA

10:00am

D11 - Write Responsively: Content as a Touchpoint
Writing responsively enhances the user experience. Framing content as a touchpoint, this session will discuss the ways and states in which users arrive at library content. Attendees will learn about various types of web copy libraries create and strategies to approach each with empathy, plus brainstorm around voice and tone.

Speakers
avatar for Heidi Steiner Burkhardt

Heidi Steiner Burkhardt

User Experience Specialist, University of Michigan Library
Heidi Steiner Burkhardt joined the Design & Discovery unit of Library Information Technology at the University of Michigan as a User Experience Speciliast in October 2015. She contributes to all areas of user experience with a focus on content and information architecture. Prior to... Read More →


Thursday April 7, 2016 10:00am - 10:45am
Room 203

10:45am

Break
Thursday April 7, 2016 10:45am - 11:00am
All Floors

11:00am

D12 - Facets on the Left: Reaching a Shared Understanding of the User Interface
Struggling to get your team on the same page? Come hear how OhioLINK tackled a messy project and developed a shared team vision for improving the OhioLINK Electronic Journal Center.  In this case study, you’ll learn tips and tricks to identify requirements, move projects forward and deliver great user experiences.

Speakers
avatar for Nicole Capuana

Nicole Capuana

Director of User Experience, LeanDog
I lead all things UX on a boat at LeanDog. I'm passionate about changing the gender ratio in tech, using lean startup & lean UX to create great products, and working on Balanced Teams.
avatar for Meghan Frazer

Meghan Frazer

Manager, Technology Integration, OhioLINK
My professional interests include digital preservation, digital collection management, metadata, user experience design and library software development.



Thursday April 7, 2016 11:00am - 11:45am
Room 203

12:00pm

Lunch Break on your own
Thursday April 7, 2016 12:00pm - 1:15pm
TBA

1:15pm

D17 - Eat, Work and Sleep: How Students Use Library Spaces
Penn State University Libraries conducted three space assessement exercises with students to gauge their needs for library spaces.

Speakers
avatar for Zoe Chao

Zoe Chao

User Experience Librarian, The Pennsylvania State University (Penn State)


Thursday April 7, 2016 1:15pm - 2:00pm
Room 301

1:15pm

D13 - Writing On the Web: Writing as Design
Writing has always been a user-centered, contextual, iterative process, but we often forget that when we think of it as “copy.” In this session, we'll look at how to inform what we write with user research, analytics and design processes that can bring a workshop sensibility to an editorial team. We'll also cover some of the pitfalls of writing on the web and how to avoid ignoring your internal users when designing the back-end of a content management system.

Speakers
avatar for Patrick Farrell

Patrick Farrell

Digital Experience Manager, Jefferson County Public Library
Patrick Farrell has worked in web and digital services in public libraries for nearly a decade. As a member of the Digital Experience Team at Jefferson County Public Library (Colorado), he supports design, content strategy and development for the library's websites, catalog and other... Read More →


Thursday April 7, 2016 1:15pm - 2:00pm
Room 102

1:15pm

D14 - Don't Ask Customers What They Want
The ‘Jobs-To-Be-Done’ (JTBD) methodology is widely adopted in the business world, often in the context of innovation and Ux. Ken has adapted it for the library sector and will share some insights and practical outputs from his work with a number of organisations including Cambridge University, Universiy of Westminster, London and Robert Gordon University Aberdeen.

Speakers
avatar for Ken Chad

Ken Chad

Director, Ken Chad Consulting Ltd
My goal is to help make libraries more effective through the better and more imaginative use of technology. I set up my consulting business in 2007 aftre working for over 20 years in the library tech business. My consulting activities include help with strategy, business models... Read More →


Thursday April 7, 2016 1:15pm - 2:00pm
Room 103

1:15pm

D16 - Search is the New Black: How Students Make Decisions on Search Results
Search results have evolved from a portal to a destination. Deirdre will talk about how user expectations are formed on the open web, how students make decisions about library resources, and why we all need to think about search results as one of the most important experiences for our users.

Speakers
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO Information Services
Comic books, animal rights and UX, of course!



Thursday April 7, 2016 1:15pm - 2:00pm
Room 203

1:15pm

D15 - Introduction to Tableau
Abstract:

Tableau is used to visualize data sets and helps simplify their meaning, promote understanding of those data sets, and communicate important concepts and ideas. This workshop is designed for the beginning user and will review the basic concepts and techniques you need to know to manipulate data in Tableau.

Outline:

The workshop will use a variety of library and university datasets to learn how to use Tableau.


  • Introduction to the Tableau

  • Connecting to data: Tableau offers a variety of ways to connect, enhance, and manipulate data. In this section we’ll learn how to bring your data into the Tableau workspace.

  • Exploring with data: Once you have your data in Tableau, you need to learn how to visualize it effectively. We will demonstrate how to build effective visualizations and use the dynamic features of Tableau to explore the data.

  • Editing visualizations: After exploring the data, we will put the finishing touches on a variety of data visualizations.

  • Adding dynamic elements: We will learn how to use dynamic filters and calculated fields to enhance your visualizations.

  • Building dashboards: Once you have a suite of data visualizations, we’ll put them together in a dashboard.

  • Publishing your visualizations: Finally, we’ll publish the results on Tableau public.


Before the workshop, participants should download and install Tableau Public (https://public.tableau.com).

Speakers
avatar for Sarah Tudesco

Sarah Tudesco

Assessment Librarian, Yale University Library


Thursday April 7, 2016 1:15pm - 3:00pm
Room 104

2:00pm

Break
Thursday April 7, 2016 2:00pm - 2:15pm
All Floors

2:15pm

D21 - Something Borrowed: Iterative Space Planning & Design
Academic libraries are continuously exploring ways to improve spaces, accommodate populations, and serve diverse needs, while maintaining quality and functionality of learning environments. Borrowing from business/tech industries, where prototyping/iteration are the rule, this session details a case study of a user-centered redesign journey through small, thoughtful, and impactful solutions.

Speakers
avatar for Marissa Ball

Marissa Ball

Florida International University Libraries


Thursday April 7, 2016 2:15pm - 3:00pm
Room 301

2:15pm

CANCELLED D19-01 - Big Projects, Little Time: Migrations and UX
You’re moving to a new system. How do you fit usability testing into this process to ensure you’re providing a better user experience for your users? How do you make testing a priority in the migration process? This session will suggest some techniques to include in your migration process.

Speakers
avatar for Krista Godfrey

Krista Godfrey

Web Services/Interim Head LITS, Memorial University
Web Services Librarian | Memorial University Libraries


Thursday April 7, 2016 2:15pm - 3:00pm
Room 103

2:15pm

D18-01 - User Personas: How Fake People Can Help Us Make Libraries Better
Personas are archetypes of our patrons that remind us of who we serve and what their motivations and behaviors are. This helps us design better services, spaces, and tools for them. We will discuss using these tools to create a culture of empathy and user-centered design in our libraries.

Speakers
avatar for Christine Tawatao

Christine Tawatao

Web & UX Librarian, University of Washington Libraries



Thursday April 7, 2016 2:15pm - 3:00pm
Room 102

2:15pm

D18-02 - What Interface Customization Can Do Beyond Branding?
Based on the user interface customization of the library guide application LibGuides and interlibrary loan application ILLiad, this talk shares some ideas about simplifying workflows, fixing accessibility issues, and making the application easier to use through interface customization. All these efforts aim to improve the user experience of these applications.

Libraries are using more third-party software or applications than software developed in-house. As companies design these tools to serve all their target libraries, the look and feel as well as workflow of these tools may not meet the needs of a specific library. Customization is a vital step before these applications go into production. Based on the user interface customization of the library guide application LibGuides and interlibrary loan application ILLiad, this talk shares some ideas about simplifying workflows, fixing or avoiding accessibility issues, and making the application easier to use through customizing the user interface. All these efforts aim to improve the user experience of these applications. Also, this talk will invite more thoughts on what interface customization can do beyond branding the library.

Speakers
avatar for John Jung

John Jung

Programmer/Analyst, University of Chicago Libraries


Thursday April 7, 2016 2:15pm - 3:00pm
Room 102

2:15pm

D19 - Making Waves with Iterative Usability Testing
Usability testing of LibGuides is an effective tool for illuminating problems and helping librarians create engaging, user-centered content. This talk details an in-progress, iterative usability study of LibGuides. The presenter, an Emerging Technologies Librarian, will describe the study, findings, establishment of best practices, and techniques for communicating with internal stakeholders.

Speakers
avatar for Jackie Sipes

Jackie Sipes

Emerging Technologies Librarian, Temple University Libraries
Jackie Sipes has been a librarian at Temple University since 2012. As a teaching librarian, she supports student research across the curriculum. As the emerging technologies librarian, she works to improve students’ experience of user-facing web environments. Previously, she was... Read More →


Thursday April 7, 2016 2:15pm - 3:00pm
Room 103

2:15pm

D20-01 - The Inside Users: How to Work with Your Colleagues to Tame the Intranet Beast
During the migration to our new library website, the web team started the process of overhauling the overgrown library intranet. In this session, the presenter will talk about how to engage librarians and staff on content strategy, usability, and information architecture.

Speakers
avatar for Zoe Chao

Zoe Chao

User Experience Librarian, The Pennsylvania State University (Penn State)


Thursday April 7, 2016 2:15pm - 3:00pm
Room 203

2:15pm

D20-02 - Choosing Our Words Wisely: Writing for Library Websites
Writing on library web interfaces must be succinct and meaningful to users. This session discusses best practices for writing on library websites to enhance user experience such as: Applying the principle of “less is more”, Eliminating the need for wordy explanations through sound design choices, Replacing jargon with useful terms

Speakers
avatar for Jill Locascio

Jill Locascio

Digital & Technical Services Librarian, SUNY College of Optometry


Thursday April 7, 2016 2:15pm - 3:00pm
Room 203

3:00pm

Break
Thursday April 7, 2016 3:00pm - 3:15pm
All Floors

3:15pm

D26 - Understanding Service Design Principles in Creating Effective Library Services and Spaces
Service design is being applied to the planning of academic library re-design and new builds, as well as smaller projects to redefine spaces and services. But how is it being applied? Learn about this co-creative process from a library currently in the midst of an academic library Master Plan.

Speakers
avatar for Kris Johnson

Kris Johnson

Head, Learning and Research Services Department, MSU Library, Montana State University Bozeman
I am a manager of a large public services department for the MSU Bozeman Library. We cover everything from circulation and building management to reference and instruction. My goals for library services are to integrate the physical and digital into a consistent 'united front', presenting... Read More →


Thursday April 7, 2016 3:15pm - 4:00pm
Room 301

3:15pm

D22 - Reimagining Scholarly E-book Assessment: A Study of Discovery, Access, and Use
The study utilizes an innovative assessment method based on text analysis, faculty interviews, and student focus groups. The objective is to understand users’ e-book search behaviors and information needs across disciplines at Columbia University. The findings indicate that the e-book collection supports discontinuous reading, instruction, and ready reference.

Speakers
NB

Nisa Bakkalbasi

Columbia University
avatar for Melissa Goertzen

Melissa Goertzen

Collection Development Analysis & Support Librarian, Columbia University Libraries
I am the Collection Development Analysis & Support Librarian at Columbia University. Much of my work involves monitoring budgets, examining business models, and analyzing workflows. In 2016, I completed a two year assessment project that examined how e-books are used for research... Read More →


Thursday April 7, 2016 3:15pm - 4:00pm
Room 102

3:15pm

D25 - Does the Best Library Web Design Eliminate Choice?
Anticipatory design is a way to think about using context and user behavior as well as personal data in library web- or service-design to craft a “user experience for one." The excitement about this potential, what's possible, is tempered by what's ethical.

Speakers

Thursday April 7, 2016 3:15pm - 4:00pm
Room 203

3:15pm

D23 - Starting Small(ish), Thinking Big: Developing a Sustainable and Holistic Organizational Approach to UX Assessment
As a part of its 2015-2020 Strategic Plan, the University Library of California State University San Marcos [CSUSM] is developing a coordinated and comprehensive user experience assessment and enhancement program. Attendees will gain insight on planning and building a holistic UX assessment strategy that emphasizes long-term sustainability and growth.

Speakers
avatar for Ian Chan

Ian Chan

Head, Library Technology Initiatives and Development, California State University San Marcos


Thursday April 7, 2016 3:15pm - 4:00pm
Room 103

3:15pm

D24 - Building a UX Army at Your Library
This presentation will focus on the staff side of a website redesign at a large university library. The presenters will detail how they got staff buy-in, and how to keep staff motivated to participate. Communication between departments has improved, and library staff have been an active part of the process.

Speakers
avatar for Tim Bottorff

Tim Bottorff

Head, Rosen Library, University of Central Florida
Oh, they have the internet on computers now!
avatar for Bobby Ciullo

Bobby Ciullo

Web Applications Developer Assistant, University of Central Florida
avatar for Carrie Moran

Carrie Moran

User Engagement Librarian, University of Central Florida


Thursday April 7, 2016 3:15pm - 4:00pm
Room 104

4:00pm

Break
Thursday April 7, 2016 4:00pm - 4:10pm
All Floors

4:10pm

Library Innovation By Design
*Click here to view the FREE live stream!

Speakers
avatar for Michelle Ha Tucker

Michelle Ha Tucker

fluxio, formerly of IDEO
Michelle Ha Tucker is Design Lead at Flux, a startup that builds collaborative software for the architecture industry. Her mission is to build more human-centered cities by developing the practice that lies at the intersection between public sector innovation, urban design, and technology... Read More →


Thursday April 7, 2016 4:10pm - 5:00pm
Room 301