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Thursday, April 7 • 2:15pm - 3:00pm
D18-01 - User Personas: How Fake People Can Help Us Make Libraries Better

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Personas are archetypes of our patrons that remind us of who we serve and what their motivations and behaviors are. This helps us design better services, spaces, and tools for them. We will discuss using these tools to create a culture of empathy and user-centered design in our libraries.


Christine Tawatao

Head, Web Services & User Experience, University of Washington Libraries

Thursday April 7, 2016 2:15pm - 3:00pm CDT
Room 102
  Tools & Methods