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Wednesday, April 6 • 10:00am - 10:45am
D03 - Ask Me! A Mobile Concierge Station as a Library Wayfinding Solution

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Library buildings offer users an often overwhelming array of services and resources which aren’t always obvious or easy to find, leading to wayfinding frustrations and service fail points for our users. This presentation will cover basic wayfinding concepts, tools and methods for uncovering problems, and low cost, high impact solutions.

avatar for Beth Filar Williams

Beth Filar Williams

User Experience Research Librarian, Oregon State University
Beth Filar Williams has held the role as Head of the Library Experience and Access Department at Oregon State University Libraries and Press since early 2015. Overseeing the public service desks and building, her focus is a holistic approach to understanding user’s experience in... Read More →

Wednesday April 6, 2016 10:00am - 10:45am CDT
Salon E