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Wednesday, April 6 • 10:00am - 12:00pm
D02 - Understanding Understanding: Implementing Design-Focused Service Initiatives at Your Library

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Interest in ‘design’ as it relates to library services is growing. Come learn how to get started with a service design or other design-focused project at your library. We will provide ideas, advice, and resources to help you get started on scoping, planning, and getting support for your project.


Annie Downey

Associate College Librarian & Director of Research Services, Reed College Library
avatar for Kris Johnson

Kris Johnson

Head of Learning and Research Services, Montana State University
I am a manager of a large public services department at the Montana State University (Bozeman) Library. Our department covers everything from circulation and building management to reference and instruction. My goals for library services are to integrate the physical and digital into... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →
avatar for Scott Young

Scott Young

User Experience & Assessment Librarian, Montana State University
I’m an associate professor and User Experience & Assessment Librarian at Montana State University. My work focuses on the co-design and assessment of information services, with related interests in professional ethics.

Wednesday April 6, 2016 10:00am - 12:00pm CDT
Salon D